Service

Company FAQ

Q1: How long is your delivery time?

A: Our daily inventory is more than 5000 tons,so for common product size,just need 3-7 days from stocks. If the special size from new production,will delivery 15-30 days.

Q2: How many countries you already exported?

A: Our products have been widely used in more than 100 countries,mainly from South Korea,Vietnam,the Philippines,Thailand,the United Arab Emirates,Egypt,Kuwait,Sri Lanka,Iran,Saudi Arabia,Ukraine,Russia,Australia,Germany,the United Kingdom,Moldova,Italy,Turkey,Chile,Uruguay,Paraguay,Mexico,Brazil,Argentina Peru,the United States,Canada,etc.

Q3: Product packing details and export packaging?

A: Multiple packing:wooden case,wooden pallet or waterproof woven bag. Plywood case packing:high resistance of burst strength,ring crush strength and tearing strength. Wooden frame packing: damp-proved and high resistance of burst strength ring crush strength. Packaged 25 Tons per 20 GP wooden case container. 20ft GP: 5898mm(Length)x2352mm(Width)x2393mm(High) 40ft GP:12032mm(Length)x2352mm(Width)x2393mm(High) 40ft HC: 12032mm(Length)x2352mm(Width)x2698mm(High)

Q4：What's your terms of payment?

100% T/T advance. 30% T/T and balance against copy of documents. 30% T/T advance,balance L/C at sight.

Q5：How can we get the sample?

Free samples are available for your checking and testing.The Mill Test Certificate will be issued with the product.

What service we can offer

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  We have a strong logistics system and professional logistics service team to make our customers and employees have nothing to worry about.

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  We have the country's leading production equipment and a strong product testing team, ensuring the quality of each product.

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  We have a strong product packaging services, perfect packaging to ensure good quality of our products without any damage after arriving at customers’ place.

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   Our company has a strong after sales service platform, and our leaders are glad to make guidance personally for every feedback from customers, until the customer get a satisfactory solution.

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  We can provide free samples for you.

After-sales

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  Proactively get your feedback

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  Engineer answer

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  Proactively get your feedback